I love the Toyoko Inn hotel chain in Japan. Their prices are fair, they are located right next to bigger train and subway stations, they offer free breakfast from 7 till 9.30 and free WiFi / internet 24/7, their staff usually speaks at least a little bit of English, they have a discount and point system for members – and you can make online reservations via their English homepage.
One reason I was hesitating to go on a trip *as mention in the previous blog post* was the fact that I was in-between credit cards for a couple of weeks. (In my experience it’s close to impossible for foreigners to get a credit card in Japan – but I am looking forward to the comments of every expat who got one… I know people who were rejected more than half a dozen times, I tried it once or twice and then got one in Germany…) But you need a credit card to make an online reservation at a Toyoko Inn – or so I thought.
When it was clear that I would spend the first night of my trip in Nagoya I stopped worrying. Last weekend wasn’t a typical time to travel in Japan (unlike *Golden Week*) and Toyoko Inn has six hotels in Nagoya, eight if you count the ones close to the airport – I was sure I would get a room somewhere. So the plan was to show up at one of them and ask the staff to make a reservation for me for the second night, which I planned to spend in Matsusaka – a town famous for its high quality beef, which turned out to be more dead then the cows it is famous for.
Luckily my plan was a good one, so I checked in at the hotel of my choice in Nagoya and asked the staff to call their sister hotel in Matsusaka to get me a reservation for the following night since I didn’t have a credit card. The friendly lady at the counter pointed to the opposite wall across the lobby and asked me to use the internet to make the reservation myself. I repeated that I didn’t have a credit card and therefore couldn’t make the online reservation. The answer was “You don’t need a credit card to make an online reservation.” – so I told her that I needed one when I tried to make one the night before. Since the hotel receptionist insisted that I wouldn’t need a card and was eager to show me that she was right we started the procedure on their English homepage – as usual. Another guest arrived so I filled out the form, scrolled down and… there it was, the section for the credit card information. I left it blank, tried to continue and of course it didn’t work and I got an error message. When the receptionist showed up again she seemed to be very surprised, switched the language settings of the homepage to Japanese and… finished the reservation without having to enter credit card information! She didn’t even have to log out / start the procedure from the beginning, she just switched the language settings and pressed a button to finalize the reservation.
I totally understand that hotels need some kind of security when people make online reservations and that’s the reason I never had a problem entering my credit card information when making an online reservation at a Toyoko Inn, 15 times for trips in 2012 alone. In fact they don’t charge your credit card and you can pay cash upon arrival, it’s just a security measure for no-shows, which I completely understand. Nevertheless I am kind of irritated by the fact that you have to put in your credit card information when you make the reservation in English, but not when you make it in Japanese – to me it implies that Toyoko Inn considers people who prefer to make reservations in Japanese more reliable than people who make reservations in English; which could be considered borderline racist. Again, I understand that (most) online hotel reservations require credit card information. But either it’s a general requirement for Toyoko Inn or not – doing it on the basis of the language chosen on the homepage feels wrong to me, as it means that not all customers are treated equally.
What do you think? „WTF?“ or “WTF!”?
(To end this posting on a lighter note I’ll add some non-urbex photos and videos I took during my three day trip. Inuyama Castle, Tagata Shrine Festival, Mount Gozaisho, Yunoyama Onsen, Toba, Iruka Island, Ise Shrine, … If anybody is familiar with dolphins please have a look at the video and let me know what you think – to me it looks like the poor creature was desperate to get away as it repeated the same motion at the “prison gates” to the ocean over and over again; I didn’t watch any shows on the island and didn’t spend any money there – Iruka Island (iruka = dolphin) was an optional stop on a harbor cruise I took in Toba.)