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Insta360 – How Is That Even Legal?

Posted in Abandoned, Aichi, Airport, Akita, Amusement Park, Animals, Aquarium, Asia, Asylum, Beijing, Berlin, Cemetery, China, Chugoku, Church, Chūbu, Cinema, Closed, Communications, Dark Tourism, Demolished, Depot, Driving School, Europe, Exhibition, Factory, Farm, Ferris Wheel, Festival, Fire Station, Food, Fukuoka, Fukushima, Gifu, Golf, Gunma, Haikyo, HDR, Hiking, Hiroshima, Hokkaido, Hospital, Hotel / Ryokan, House, Hyogo, Ibaraki, Ishikawa, Iwate, Japan, Kagawa, Kanagawa, Kanazawa, Kansai, Kanto, Kindergarten / Nursery, Kochi, Korea, Kumamoto, Kyoto, Kyushu, Lighthouse, Love Hotel, Mie, Military, Mine, Miyagi, Monochrome, Monument, Museum, Nagano, Nagasaki, Nampo, Nara, New Zealand, Night, Niigata, Non-Urbex, Oita, Okayama, Okinawa, Olympia, Original Find, Osaka, Pachinko, Photography, Power Station, Prison, Race Track, Restaurant, Roadside Attraction, Sacred Site, Saitama, Sapporo, School, Sex, Shiga, Shikoku, Shipyard, Shizuoka, Shrine, Ski, Snow, Spa / Onsen, Sports, Store, Strip Club, Supermarket, Taxidermy, Temple, Theater, Tochigi, Tohoku, Tokushima, Tokyo, Tottori, Transportation, Travel, University, Urbex, US Military, Video, Wakayama, Yamagata, Yamaguchi, Yamanashi, Zombies, Zoo on 2024/06/15| 15 Comments »

I’ve been urbexing for almost 15 years. During that time I’ve never written any articles about equipment, despite being very happy with three different Nikon DSLRs, two Manfrotto tripods, and a Sanyo video camera – which broke in 2019 after almost 15 years of recording countless hours at hundreds of locations as well as places like Chernobyl and North Korea. Videos I always considered a bonus anyway… and I’m still having a hard time thinking of myself as a photographer, given that I have no formal education in that field and only do it as a hobby. A really time-consuming hobby, but nevertheless just a hobby. I also don’t have a background in technology, so what’s the point of reviewing camera equipment when I just have an opinion based on learning by doing? Well, that doesn’t keep countless “influencers” and Youtubers from churning out incompetent nonsense, but I wouldn’t want to be found dead with either label on me! And like my favorite professor at university once said in regards to papers we had to hand in: “Don’t claim anything you can’t proof!”

Fortunately there is no need to be technical or scientific about this Insta360 X4 article, because unfortunately we never got that far…
Like I said, I always considered video walkthroughs of the locations I explore a bonus. I started them pretty much right away, but at first I didn’t even publish them, because I only took them for myself. And even when I published them, I didn’t edit them. No cuts, no voice overs. Just me walking around breathing heavily into the silence. That all came to a sudden halt when my Sanyo stopped working after exploring the abandoned *Trump Hotel*, also wiping out the recordings of the whole day. At that point I was tired of doing the videos anyway – and my co-explorers were increasingly annoyed, because I added 10 to 30 minutes at the end of every exploration for the walkthrough. So I stopped doing them.
For the past 18 months I’ve been exploring solo again (don’t ask, it’s complicated and often quite frustrating, to be honest), but a few weeks ago a colleague of mine showed me an older model Insta360 video camera that a visiting cousin from the States forgot at his place in Japan. I was fascinated by the easy to use 360 photos and videos, so I did some research and decided to get one. I’ve read reviews, I’ve read product pages – I did my best to make an informed decision, because at first I considered buying the X2 or X3 as older models often are cheaper with only slightly fewer / worse features. The X2 was out of the race when I read in a review that it required a smartphone to be activated – something I didn’t read anywhere about the X3 and X4. I guess because it’s an idea that is so stupid that it probably was a one-time mistake by Insta360, facing so much backlash that they removed the requirement from following models. The price difference between the X3 and X4 wasn’t very big and since the latter was only four weeks old at the time, the price on Amazon and in brick and mortar stores was the same, so I decided to get it at my local Yodobashi Camera (street block sized electronics stores with hundreds of employees each, in case you are not familiar with the chain), where I’ve been a customer for almost 18 years – ever since I moved to Japan.
BIG MISTAKE!

Yodobashi Camera was extremely stingy, giving only 1% points on the video camera, despite a promotional campaign of giving 13% points for purchases over amount X – except for (small print)… But when you shell out 80k Yen on a new video camera you are looking forward to use, store points are the last thing you worry about anyway. Fortunately I still had some of those points, which I used to get a seriously overpriced MicroSD card, because without it the video camera would be useless and I wanted to try it out on the weekend before an upcoming urbex trip. 83500 Yen poorer, but with a big smile on my face I left Yodobashi Camera on a Friday evening after an otherwise pretty horrible week.

Saturday was supposed to be a great day, though it started with a rude awakening / realization…
After sleeping in and having a delicious breakfast, I enjoyed a nice unboxing. The first slight disappointment was when I realized that the included battery was dead. Well, not dead dead, but completely empty. Whatever, an hour or two wouldn’t make a difference. It would not dent my great mood for sure. That came a few hours later when the battery was fully charged. I booted the small brick for the first time, its screen came to life, asking me to choose a language – and then the screen showed what the camera was seeing… for about a second or so. Then some text popped up and my heart sank. You gotta be kidding me! What I was looking at was a screen telling me to download an app by Insta360 to a smartphone, iOS or Android, to unlock the video camera. What. The. Heck? I literally felt it in my fingers how my blood-pressure exploded, because unlike pretty much every person on the planet above the age of 6 years I don’t own a smartphone. Never have. In the late 90s I had a black and white Nokia for work (yes, I’m not the youngest anymore, though I started working full-time in my early 20s). When I moved to Japan I had a flip phone or two, but for the past 15 years or so I didn’t have any mobile phone at all, smart or not, because I don’t like them as they turn way too many people into dumb zombies. So here I had a brand-new, quite expensive video camera… that forced me to make it usable by using another device with cameras? Who comes up with stupid ideas like that?!
Certainly not Nikon! Their D7500 DSLR I bought just weeks prior worked with a partly charged battery and regular SD cards straight out of the box 5 minutes after purchase – without any charging or unlocking BS!
So I started to do some research… and didn’t find much. Like I said, I couldn’t care less about smartphones, apps and all that stuff, so I tried to find a solution to unlock the darn X4 via PC or MicroSD card. Of course I couldn’t find anything about that either, so I contacted Insta360 directly – who apparently didn’t read my message and instead sent me a standard reply. So I got back to them, apologized for not describing my problem properly (I’ve been in Japan too long…), and this time got an answer that at least implied that they understood the situation I was in – without being able to help, because though it seems to be nowhere stated on the box, the promo material or even on the X4 website (at least back in mid / late May, maybe they changed it by now)… you really need a smartphone and the Insta360 app to use a newly bought X4 video camera, that seems to work perfectly fine, but is made not usable on purpose by the manufacturer. Which absolutely blows my mind!
How is that even legal?
How can a company force you to use a completely unrelated piece of expensive technology that actually partly does the job of the product you just bought, to make your purchase usable? Without mentioning that essential detail with big warnings before purchase! And in addition, forces you to use an app, which does who knows what in the background without one knowing?
What’s next? You need an electric bike with WiFi to unlock your newly bought car? And if you don’t… sucks to be you, it’s completely useless!

Yodobashi Camera – (The Lack Of) Customer Service In Japan!
After some back and forth it was Monday and I came to the conclusion that I won’t be able to use the Insta360 X4, because it really needs a smartphone to unlock, which wasn’t properly communicated. So after work I went back to Yodobashi Camera, my go-to electronics store for the past almost 18 years. Never had a problem with them, because all the products I bought worked as intended right out of the box. So I went back to the cashier counter where I bought the video camera… and already ran into the first minor bump in the road – apparently I hadn’t paid for it in the camera department, but a neighboring one, which wasn’t a problem on Friday evening, but very well on Monday evening. So I went 20 meters over to the camera department and told them about my unfortunate situation: That I had bought this video camera three days prior, but couldn’t use it, because it doesn’t work without a smartphone, which wasn’t properly communicated by Insta360 or Yodobashi Camera. But I was very careful with everything, I didn’t even remove the protective film from either of the lenses. Some air through the teeth sucking, some going back behind the counter to talk to a superior and then something like the following conversation – it’s in quotation marks, but they are not really quotes, you know… just something like that, from memory:
“I can’t sell this anymore, you opened the box. You can’t return it.”
“But I can’t use the video camera.”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“I don’t have a smartphone. The X4 is useless to me.”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“I did proper research and I only found out about this after I opened the box and tried to use the X4.”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“I bought a D7500 last month, it worked out of the box…”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“Then take it back and ask Insta360 to exchange the X4 – you have dozens of them here, you probably have to return one once in a while anyway.”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“Are you serious? I’ve been a customer here for almost 18 years, spent millions at your store and other ones in the building that has your name. Never had a problem – and the first time I have, you are stonewalling me?”
“I can’t sell this anymore, you opened the box. You can’t return it.”
“Really?”
“I can’t sell this anymore, you opened the box. You can’t return it.”

At this point I gave up and exchanged a few more e-mails with Insta360 (“You should try to return the X4 where you bought it!” No kidding…), but their responses quickly became as useless and repetitive as the one of the guy at Yodobashi Camera – who is just a small cog in a big machine, so I don’t blame him; he’s punished enough with the lighting in the store and the uniform he has to wear all day.
So here we are, after me falling for the usual misconception about (customer) service in Japan, because I rarely ever had a real problem anywhere. It’s great as long as everything is within procedures – if somebody has planned for it, it most likely will go smoothly. Service is great. When service becomes customer service though, i.e. an individual customer needs help that requires improvisation outside of the planned service… you’re basically on your own. The only thing flexible in Japan is bamboo.

Nevertheless I still have moments when I wonder: AITAH?
I’m a huge believer in personal responsibility. If I make a mistake, I stand by it. I find behavior like ordering 20 items of clothes in different sizes and colors with the intention of sending 18 of them back despicable. In fact I’ve never sent anything back that I’ve ordered online, except for two USB-HDDs – and only because they didn’t work. I don’t do fast fashion, I don’t buy garbage from questionable sites like Shein oder Temu, I don’t replace electronics unless they are broken. (RIP, Nikon D7100!) I did due diligence before buying the Insta360 X4 and to this day everything in that (opened…) box is in mint condition. If I would have known about the smartphone requirement, I wouldn’t have bought the X4. It’s the reason why I didn’t buy the X2.
This is actually only the second time that I tell this story to anybody, because part of me is a bit ashamed that this series of unfortunate events happened – despite all the research before buying. But spending more than 80k on a useless brick of tech isn’t exactly something to be proud of. I don’t regret much in my life, but buying the Insta360 X4 I regret. And buying it at Yodobashi Camera is something I regret, too. Maybe Amazon would have been more accommodating with returns…
But I guess it is what it is – only money in the end. And no videos for Abandoned Kansai in the future. Heck, even if I would get the currently useless X4 to work, I would always be reminded of this story. Screw video cameras! Never was a fan, now I dislike them almost as much as smartphones. Which kind of closes the circle. But I’ll make sure to never ever even consider buying anything from Insta360 again – I still don’t understand how it’s even legal that they can do this. What’s next to unlock their cameras? Having to send them a voice message, swearing loyalty to Winnie the Xi(thead)? Apparently they can do anything without people questioning it…
I went back to Yodobashi Camera once more though, two days ago. I spent the remaining shop points I had on presents for my nephews without having to pay a single sen – my goal was it to hit +/- 20 points/Yen, but going to exactly 0 was priceless – and so I left the Yodobashi Camera building one last time with a big smile on my face. Upon arriving back home I cut up my loyalty card after almost 18 years. It probably doesn’t mean much to a large store chain like that. But it meant a lot to me!

Thank you for reading till the end and… What has your worst experience with Japanese (customer) service been? Write it in the comments!

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Japanese Countryside University (Part 2)

Posted in Abandoned, Asia, Haikyo, Japan, Photography, Travel, University, Urbex, Video, Visited in 2013 on 2013/11/26| 13 Comments »

After I finished exploring the modern parts of the *Japanese Countryside University* I remembered some roped-off areas that I didn’t dare to step in out of respect for an elderly artist who was nothing but kind to me when I first entered the premises – but when he left, my urbex instincts kicked in and I just had to have a look. All those buildings I had already seen, they looked way too new for a university founded in 1964, so there must have been more… and there were!
The Japanese Countryside University definitely consisted of two parts; an older one from the 1960s and a newer one from the 1980s. The older part originally was a six floor main building across the street from the train station. On the third floor was a back exit / entrance leading to a book store and the old dormitory via a strange dark tunnel contruction that had written “Rape!” all over it. (Well, not really, but I felt like I could have been assaulted at any time and I was pretty sure that I was alone…) Down from the street a road was leading up, too, to what originally probably was a parking lot and now is the 1980s building complex.
Since I was coming from that elevated area I made my way through the pretty vandalized old dormitory, quite a mindblowing contrast to the immaculate modern building right next to it. It seems like the Japanese Countryside University was a women’s college with a 10 p.m. curfew, but all that was living in those original buildings now were a couple of gigantic and pretty fast spiders. Not like the colorful ones sitting in their webs everywhere, no, more like thin tarantula looking ones, the size of saucers…
From the dormitory I went straight to the old university building at the street and I understood immediately why the new buildings were constructed on elevated ground – even on a Sunday the noise was pretty annoying. Sadly most of the building was empty, so there wasn’t that much to see, nevertheless it was an interesting exploration. On the way out I took a couple of photos of the former sports ground. The soccer / track area was gone completely, but the tennis courts were still intact; somewhat overgrown though, reminding me of the *Asahi Sports Center*.
The Japanese Countryside University is still virtually unknown to the internet and I might have been the first foreigner to ever lay eyes on it, so this was a true exploration with new sights around every corner – not necessarily a spectacular one, but a new one! When I was planning this exploration I put together two train schedules for that day. One giving me 40 minutes to explore the Japanese Countryside University, in case the place was inaccessible, demolished or just uninteresting. The alternative plan gave me 1 hour and 40 minutes to explore, which is probably about the average time I spend at an abandoned place. More than 3 hours and 250 photos after my arrival I finally left this spectacularly unspectacular location I was longing to explore for more than a year – luckily it totally lived up to the high expectations I had.

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Japanese Countryside University (Part 1)

Posted in Abandoned, Asia, Haikyo, Japan, Photography, Travel, University, Urbex, Video, Visited in 2013 on 2013/10/08| 18 Comments »

“How do you find all those abandoned places?”

Hardly any other question I hear more often than the above one, maybe with the exception of “Which is your favorite abandoned place?”. Finding abandoned places… it’s easier than you might think – and harder at the same time. Of all the 300 explorations I did (more or less), about half a dozen locations were shown to me; voluntarily, I don’t recall ever asking anybody any specifics. Which also means that I found 98% of the places I explored either by chance (driving around in a car or spotting them from a train) or by doing research – reading other people’s blogs, looking for hints like location names, parts of location names, city names, prefecture names… or paying close attention to photos. Yes, I actually identified abandoned places by looking at mountains, coastal lines or other buildings in the background. Once I thought I found the location of an abandoned cable car, but I was wrong… instead I found an abandoned ropeway virtually unknown to the internet – the cable car I identified half a year later, about 300 kilometers away from where I first thought it would be. If you are lucky you can find urbex maps by less caring explorers, but they tend to be unreliable… and most of the locations revealed on those maps are rather well-known anyway. The real gems are hidden – and it’s even more satisfying finding them than just choosing one from a catalogue!
The Japanese Countryside University is one of those places, a mesmerizing complex of rather new yet partly overgrown buildings; at least according to my internet source. I saw it once on a Japanese blog and never again since. The J-blog dropped a couple of hints, like an abbreviated version of the university’s name, a road number and the fact that there was a train station next to the road – nevertheless it took me several hours to find the exact location, because it turned out that the university still exists and that the abandoned campus was a couple of dozen kilometers out of town… but with a train station along the same road as the main campus. No word about that fact in the article, of course! In the end it took me half a day of research in Japanese and the help of a friend (thanks again, Mayu!) to finally pin down the exact location. I felt like Sherlock Holmes himself when I confirmed the overgrown campus on GoogleMaps… and even better when I finally went there more than a year later. I found that place – and I was about to explore it…

Over the course of the past four years I learned two important things about urbex:
1.) Never enter right away, you might find an easier back entrance!
2.) Don’t sneak around like a thief in the night – approach people unless they wear a uniform!

Arriving at the Japanese Countryside University my heart sank a little bit. The entrance gate had nasty spikes and the road was surprisingly busy, even on a weekend day. So I followed guideline #1 and started to circle the place, only to find an entrance to a big parking lot in the back, where I could not have been seen or heard; or so I thought. Some of the buildings were in amazing condition, despite the fact that the university was closed in 2006. While I was still wondering about that fact I saw two cars parked near the entrance of what appeared to be the main building. Darn! So I got closer and while I was walking between two buildings I saw an older dude kneeling on the ground of floor 1.5 – instincts kicked in and I made my way back to where I entered, without being seen. Then I remembered guideline #2, so I went back, waved (this time the guy saw me…) and entered the building. Living in an English speaking bubble my Japanese is rather basic, so I scraped together a couple of long forgotten phrases and approached the guy – who’s English was about as good as my Japanese. I asked him what this building was and he told me what I already knew. Then I told him that I like old buildings and asked him if it was okay to take some photos. At first I thought he was strictly against it, but then he took me up to the sixth floor of this brand-new looking building from the year 1986 where I was presented with a gorgeous view over the whole campus – sadly I wasn’t able to take some good photos through the windows, but my new friend left me alone and walked down the stairs, so I could take some photos and videos of the building, a former library, at my own speed.
Back at the 1.5th floor we had another quick chat. It turned out that my new friend was a 75-year-old former art teacher and some of the university buildings were in the process of being converted into… some kind of art project; the exact details were lost in translation.
I went on to take some photos outside – and having been been treated with such generosity and kindness I didn’t even consider entering the areas that were roped-off. So I took some more photos and shot a walkthrough from now almost completely overgrown dormitory to the main area.
That’s when I realized that my artist friend was gone… and my urbex instincts kicked in. The ropes. *What was behind those ropes? Well, that’s a story for another time…*

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